FAQs

 

General Questions
1.
Is it secure to order from this site?
2. Do you keep my personal information?
3. Do you sell or trade any of my information?
4. When will my credit card be charged?
5. Has my order been shipped?
6. How do I track my order?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. How do I find a product?
10. How do I navigate through this site?
11. How can I get information about your organization?
12. How do I contact you?


Answers
1. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
2. Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option of making this information available for future orders when logging in, so that you do not have to type it again when you come back and buy another gift item from our Gift store.
3. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.
4. Credit cards are charged at the time of the order, before the order is shipped. You will receive notification by e-mail if the payment was approved.
5. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.
6. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.
7. If you forget your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
8. Our return policy is available on the Payment Policy.
9. There are various ways of finding a gift item or product. You can browse our online store through categories by clicking on any of the 9-11 GIFT STORE CATEGORIES button links to find what you are looking for. You can also click on 'Search' in the upper left corner and type a phrase or word related to what you are looking for and all corresponding results will be displayed.
10. There are links and buttons on this site to get you where you want to go. The left column (called a sidebar) with the blue shading and white text contains many links to many exciting pages on this website. The links in the region labeled 9-11 GIFT STORE CATEGORIES all take you to our gift store where you will find great gift items. All other links on the sidebar take you to various pages rich with engaging topics and information that we have thoughtfully developed and compiled for you.
11. Information about us is available on the Our Story page.
12. Our contact information is provided on the Contact Us page.
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